Strategic evaluation for Home Depot, Inc.
strategic evaluation
Validating the organizational vision, mission and values statements for Home Depot will require several different approaches. McMillan and Hausler (2011) explain that not all mission goals can be explained quantitatively, and several of HD's values will require qualitative evaluation, such as "Doing the "right" thing" or "Respect for all people" (The Home Depot, 2011). I will evaluate these qualitative goals by analyzing the mission statements for the different divisions within the firm, to identify performance measures that can then be ranked within the units over time and between the firm and other major competitors. "Respect for all people" could be measured, for example, by comparing the number of discrimination complaints in hiring or from consumers over time, and comparing that (negative) growth rate against the industry. "Building strong relationships" will likewise be demonstrated through percentage of return visits using consumer credit flows applied for and then utilized. This will support evaluation of "Excellent customer service." Equity growth will demonstrate shareholder value and ranking employment compensation against competitors will reveal how effective HD accomplishes these more directly qualitative values.
M3Planning (2010) point out that environmental analysis requires identification and analysis of broader market trends affecting inputs into, through and transmission from the value chain relative to appropriate competitors, but "it is easy to get bogged down in...
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